Communication Preface Communication Communication Table of contents: Preface Communicating With Patients Introduction The physician patient relationship Acknowledging conscious and unconscious patients Overcoming communication barriers Considering the patient’s perspective Meeting the patient’s needs Dealing with ‘difficult’ patients Obtaining informed consent Helping the patient cope with the ICU experience Communicating With Families Introduction Providing information Involving the family in patient care Involving the family in decision making Handling differences of opinion Breaking bad news Discussing organ donation Family satisfaction with care Communicating With Co Workers Introduction Working in a multidisciplinary team Promoting cooperation and collaboration Improving the quality of care via communication Dealing with problems Handling errors in the ICU Developing communication skills Introduction Effective communication strategies Communication skills Team communication Communication Preface Communication